Returns & Exchanges
At Pepperell Crafts, we want you to be completely satisfied with your home decor and DIY supplies. If your purchase doesn't meet your expectations, we offer a 30-day return policy for most unused items in their original packaging.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Carefully pack the unused products in their original manufacturer packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship to Pepperell
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing